Website Policies

CLIP are committed to maintaining the trust and confidence of our customers.  All data you share with us is kept private and not shared with other companies for marketing purposes.  

More details on what information we gather and hold can be found in this privacy notice.

Types of data we collect

Website Cookies

Like most websites our uses cookies to collect information. This includes information about browsing behaviour and information about pages viewed, products purchased and the customer journey around our website.

Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse our website. They are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective operation of our website. 

We do not use cookies to collect or record information on your name, address or other contact details.

Google Analytics

When someone visits www.clipsoundandmusic.uk we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way, which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our e-newsletter, we collect some basic personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We only keep this data until you unsubscribe and we never rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our newsletter emails or by contacting us here.

Big Cartel 

During the process of ordering goods from us, bigcartel will request your email and postal address. These will be used for the sole purpose of processing your sale.

We do not and will not share your information with a any other party.

Payment Details

Our store uses PayPal and Stripe for payment processing. We will never see any card details, only which one of these payment platforms you have used.

Data Retention

Bigcartel will safely store information regarding each sale.

As an EU resident you have the right to have access your personal information provided. You may contact us to exercise this right at any time. We will lawfully oblige in amending or deleting your email and postal address from Bigcartel on request.

Access to your personal information

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request here.

This privacy notice is reviewed yearly. 

You also have the right to complain to the ICO if you think there is an issue with the way we are handling your data.